FAQ - Frequently asked questions

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How do I return or exchange my purchase made online at Pilgrim.net?

Answer: If you wish to cancel your purchase, you can do so by returning the items within 14 days. Return the items to us in unused condition, in the original unbroken packaging, and with a copy of the invoice.

Please note that it is not possible to return items purchased online in our Pilgrim stores.

However, if you wish to exchange your items, you can do that in a Pilgrim store. Just bring the unused items, in the original unbroken packaging, and with a copy of the invoice. Be aware that, in this case, we do not offer any refunds, regardless of any price differences.

How do I return or exchange my purchase made in a Pilgrim store?

Answer: In our Pilgrim stores, you can return or exchange your product within 14 days. The items must be in unused condition, in the original unbroken packaging with a valid barcode and receipt / exchange label. Bring the original receipt, if you would like a refund.

How do I return or exchange my purchase made at a Pilgrim dealer?

Answer: The individual Pilgrim dealers have their own exchange and return policy. Therefore, we recommend that you consult the particular shop in order to find out what their policy is.

Why does my voucher not work?

Answer: There may be different reasons why your voucher does not work, the most common of which are:

  • If the expiry date has passed, the voucher is no longer valid.
  • Your voucher may be issued to work in either our retail stores or our online shop. Thus, the voucher is only valid in one place or the other.
  • When you choose to support the MSF and / or Project Playground by purchasing these specific products, you cannot use a voucher.
  • It may not always be possible to use two vouchers for the same purchase.
  • Your voucher can be used only once.

If the reason why your voucher does not work is not mentioned above, please do not hesitate to contact us at +45 6333 333

Why do I not get a discount on MSF and Project Playground items?

Answer: When you buy our MSF and / or Project Playground products, all profits go to the related organisation as charitable donations. Therefore, we have decided not to offer discounts on these specific items, as this will only reduce the amount donated to good causes.

How long is the delivery time?

Answer: When ordering products at pilgrim.dk the delivery time depends on where you live. Below you can see the expected delivery time, covering both handling and shipping: 

Denmark       2-3 days

Sweden         5 days

Norway          5 days

Finland          5 days

Germany       5 days

UK                  5 days

Ireland           7 days

Holland         5 days

Belgium        5 days

Spain             7 days

Italy                5 days

France           5 days

 

Why are the colours of precious stones not always the same?

Answer: Precious stones are natural stones and their appearance is due to their naturally varying shades and hues. This is why it is impossible to determine a colour scale for all stones. The same type of stone can consist of both light shades and dark shades, have smaller or larger spots or colour veins and still be the same stone. That is why they are so beautiful!

Can I sleep and swim with my jewellery on?

Answer: We recommend that you do not wear your Pilgrim Jewellery whilst sleeping, showering/bathing or participating in sport. Many factors influence the durability of jewellery. These may include air humidity, sweat, perfume, hairspray, consumption of alcohol or medicine, body balance and stress. These factors can provoke a reaction in the metal, causing it to oxidise earlier than it ordinarily would. All gold and silver oxidises eventually, and all Pilgrim jewellery will change in colour over time, varying from dark spots to a general darkening of the surface due to the oxidation, as well as the result of wear and tear. 

Why does jewellery give some people a rash?

Answer: There are a number of reasons why rashes can occur, but as all our jewellery is nickel-free, you don’t have to worry about them giving you an allergic reaction if you don’t tolerate nickel. Bear in mind that many people are unaware that their allergy is due to silver and not nickel. And because a wide variety of allergic reactions occur in areas where jewellery is often worn (e.g. the neck, wrist or under the ears), it is difficult to know the cause without conducting tests.

Why does the jewellery sometimes leave marks?

Answer: Occasionally the skin under the jewellery can be dark, bluish or perhaps even green. There can be several reasons for this. Factors such as stress, body imbalance, and use of medicines, alcohol consumption or use of perfume can cause a chemical reaction in the metal. Metal oxidises and in some cases, it can be transferred onto the skin. The stains can easily be removed and in most cases, transference stops with a change in one or more of the above factors.