FAQ - Frequently asked questions

Here you can find answers to some of the most frequently asked questions.

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How do I return or exchange my purchase made on Pilgrim.dk?

If you for some reason or another wish to annul your purchase, you can do that within 14 days. Return the goods to us in unused condition, in the original unbroken packaging, together with a copy of the invoice. 

Please note it is not possible to return goods purchased online in our Pilgrim stores.However, if you just want to exchange your goods, you can do that in one of our Pilgrim stores. 

How do I return or exchange my purchase made in a Pilgrim store?

Many Pilgrim dealers are members of a Pilgrim exchange service, which means that you can return or exchange a purchase made in a Pilgrim stores within 30 days in case you change your mind. The goods must be in unused condition, in the original unbroken packaging with a valid barcode and with the invoice/exchange label detailing the purchase date and price group. In line with the individual shops refund policy, you can exchange it or have you money back.

Since many shops have their own exchange policy, please remember to ask a member of the staff what that particular shop’s position is on exchanging goods

 

How do I track my order?

Why does my voucher not work?

There may be different reasons why your voucher does not work; here we present you the most common reasons:

  • If the expiration date has passed, the voucher is no longer valid. 
  • Your voucher may be issued to work in either our retail stores or our online shop. Thus, the voucher is only valid one or the other place.
  • When you choose to support the MSF and / or Project Playground by purchasing these specific products, you can not use a voucher.
  • It may not always be possible to use two vouchers at the same purchase.
  • Your voucher can be used only once.

If the above do not clarify why your voucher does not work, please do not hesitate to contact us at +45 6333 333

 

Why do I not get a discount on MSF and Project Playground items?

When you buy our MSF and/or Project Playground products, all profit goes to the related organization as charity. Therefore, we have decided not to offer these specific items with a discount, as it will only reduce the donation to the good causes.

How long is the delivery time?

When ordering products at pilgrim.dk the delivery time depends on where you live. Below you can see the expected delivery time, covering both handling and shipping: ​

Denmark     2-3 days
Sweden     5 days
Norway     5 days
Finland     5 days
Germany     5 days
UK         5 days
Ireland     7 days
Holland     5 days
Belgium     5 days
Switzerland     ?
Spain 7 days
Italy         5 days
France     5 days
Canada     ?

 

Why are the colours of precious stones not always the same?

Precious stones are natural stones and their appearance is due to their naturally varying shades and hues. This is why it is impossible to decide upon a colour scale for all stones. The same type of stone can consist of both light shades and dark shades, have smaller or bigger spots or colour veins and still be the same stone. That’s why they are so beautiful!

Can I sleep and swim with my jewellery on?

We recommend that you do not wear your Pilgrim Jewellery during sleep, shower/bathe or participation in sport. Many factors influence the durability of jewellery. These may include air humidity, sweat, perfume, hairspray, consumption of alcohol or medicine, body balance and stress. These factors can provoke a reaction in the metal causing it to oxidize earlier than it ordinarily would. All gold and silver oxidize eventually.

All Pilgrim jewellery plated with sterling silver or genuine gold/rose gold, will become darker on the surface, sometimes shown as spots, sometimes as a general darkening of the colour.

Why does jewellery give some people a rash?

Rash can occur for a number of reasons, but as all our jewellery is nickel-free, you don’t have to worry about them giving you an allergic reaction if you don’t tolerate nickel.

Bear in mind that many people are unaware that their allergy is due to silver and not nickel. And because a wide variety of allergic reactions occur on areas where jewellery is often worn (e.g. the neck, wrist or under the ears), it is difficult to know the cause without getting tested.

Why does the jewellery sometimes leave marks?

Occasionally the skin under the jewellery can be dark, bluish or perhaps even green. There can be several reasons for this. Factors such as stress, body imbalance, use of medicine, alcohol consumption or use of perfume can cause a chemical reaction in the metal. Metal oxidizes and can in some cases be transferred onto the skin. The stains can easily be removed and in most cases, the transference stops with a change in one or more of the above factors.