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FAQ - FREQUENTLY ASKED QUESTIONS

Answer: When ordering products at pilgrim.dk the delivery time depends on where you live. Below you can see the expected delivery time, covering both handling and shipping:

  • Denmark 2-3 days
  • Sweden 5 days
  • Norway 5-12 days
  • Finland 5 days
  • Germany 5 days
  • UK 5 days
  • Ireland 7 days
  • Holland 5 days
  • Belgium 5 days
  • Spain 7 days
  • Italy 5 days
  • France 5 days
  • Portugal 7 days
  • Slovakiet 7 days

Answer: If you wish to cancel your purchase, you can do so by returning the items within 14 days. Return the items to us in unused condition, in the original unbroken packaging, and with a copy of the invoice.

Please note that it is NOT possible to return items purchased online in our Pilgrim stores.

However, if you wish to exchange your items, you can do that in a Pilgrim store. Just bring the unused items, in the original unbroken packaging, and with a copy of the invoice. Be aware that, in this case, we do not offer any refunds, regardless of any price differences.

Answer: In our Pilgrim stores, you can return or exchange your product within 14 days. The items must be in unused condition, in the original unbroken packaging with a valid barcode and receipt / exchange label. Bring the original receipt, if you would like a refund.

Answer: The individual Pilgrim dealers have their own exchange and return policy. Therefore, we recommend that you consult the particular shop in order to find out what their policy is.

Answer: Precious stones are natural stones and their appearance is due to their naturally varying shades and hues. This is why it is impossible to determine a colour scale for all stones. The same type of stone can consist of both light shades and dark shades, have smaller or larger spots or colour veins and still be the same stone. That is why they are so beautiful!

Answer: We recommend that you do not wear your Pilgrim Jewellery whilst sleeping, showering/bathing or participating in sport. Many factors influence the durability of jewellery. These may include air humidity, sweat, perfume, hairspray, consumption of alcohol or medicine, body balance and stress. These factors can provoke a reaction in the metal, causing it to oxidise earlier than it ordinarily would. All gold and silver oxidises eventually, and all Pilgrim jewellery will change in colour over time, varying from dark spots to a general darkening of the surface due to the oxidation, as well as the result of wear and tear.

Answer: There are a number of reasons why rashes can occur, but as all our jewellery is nickel-free, you don’t have to worry about them giving you an allergic reaction if you don’t tolerate nickel. Bear in mind that many people are unaware that their allergy is due to silver and not nickel. And because a wide variety of allergic reactions occur in areas where jewellery is often worn (e.g. the neck, wrist or under the ears), it is difficult to know the cause without conducting tests.

Answer: Occasionally the skin under the jewellery can be dark, bluish or perhaps even green. There can be several reasons for this. Factors such as stress, body imbalance, and use of medicines, alcohol consumption or use of perfume can cause a chemical reaction in the metal. Metal oxidises and in some cases, it can be transferred onto the skin. The stains can easily be removed and in most cases, transference stops with a change in one or more of the above factors.