• CUSTOMER SERVICE

  • HOW CAN WE HELP?

    If you have any questions please fill out the form below, and we will do our best to get back to you within 24 hours.
    You are also welcome to give us a call on +45 63 33 33 33.
    Opening hours: Monday - Friday: 8 am to 10 pm. Saturday - Sunday: 9 am to 4 pm (UTC+1).

  • 0048 043 Pilgrim 2024 1 Model CAPSULE2 STAR ea7a42d1 9989 43d6 84da 7009de13aa40
  • FREQUENTLY ASKED QUESTIONS

    Do you have any questions about delivery, your order or anything else? We’ve put together a number of frequently asked questions to help you find the answer you’re looking for. If you can't find the answer to your question, you are of course always welcome to call or write to us.

FAQ

WHAT IS THE DELIVERY TIME?

Delivery from our warehouse in Denmark normally takes 1-5 business days within Europe. If you place your order before 12 AM UTC +1 on workdays, we will send your order the same day.

To know more, please visit Shipping & Delivery

HOW MUCH IS THE SHIPPING COST?

We offer free shipping for orders above 55 EUR. For orders under that amount we will add a shipping fee of 4-6 EUR - dependend on your shipping country.

HOW DO I RETURN AN ORDER?

At the moment, we offer free returns on orders placed to Denmark, Sweden, Norway and Germany. You will receive a free return shipping label with your order. We also have a 90 days return policy, because we want you to be happy with your purchase.

To know more, please visit Returns & Exchange.

HOW DO I CHANGE / CANCEL MY ORDER?

Call or email us with your inquiry. If you want to change/cancel your order, we can cancel it as long as it hasn’t left the warehouse, or is locked in our order system. If the order is already locked in our order system or has left the warehouse, please create a new order and return the incorrect order.

I DOUBLE ORDERED! WHAT DO I DO?

Call or email us with your inquiry. We can cancel the order if it hasn't left the warehouse already.

MY PRODUCT IS BROKEN/DAMAGES. WHAT DO I DO?

If you have purchased the product online, please send an email to webshop@pilgrim.net with a picture of the damaged item. 
We are available during business days 8 am to 10 pm (UTC+1). Saturday - Sunday: 9 am to 4 pm (UTC+1).

However, if you bought the product in one of our stores, we kindly ask you to go there with your receipt.

WHAT COUNTRIES DO YOU SHIP TO?

We ship to most countries within Europe + United Kingdom.

We ship to:
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
England
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Netherlands
Northern Ireland
Norway
Poland
Portugal
Romania
Serbia
Scotland
Slovakia
Slovenia
Spain
Sweden
Wales

To know more, please visit Shipping & Delivery.