If you wish to exchange or return Christmas gifts from Pilgrim, you can do so in all our stores (except Magasin) until January 14, 2018. If you wish to exchange to another item, an exchange tag is sufficient. If you wish to return an item and get your money refunded, you need to bring the receipt.
If you wish to return or exchange Christmas gifts from Pilgrim bought online, you can do so until January 14, 2018. If you wish to return items and get the money refunded, you have to send them back to our warehouse with the invoice, but if you wish to exchange to something else, you can do so in all our stores (except Magasin).
Please return the item to us in unused condition, in the original unbroken packaging, and with a copy of the invoice to:
Please note that it is not possible to return items purchased online in our Pilgrim stores.
However, if you wish to exchange your items, you can do that in a Pilgrim store. Just bring the unused items, in the original unbroken packaging, and with a copy of the invoice. Be aware that, in this case, we do not offer any refunds, regardless of any price differences. Please read more about our return policy in Terms & Conditions.
Please note that the customer pays all costs associated with return of the goods, but imposed no fees as a result of the reimbursement.