• RETURNS & EXCHANGE

  • RETURN FEE

    The return fee is 4 EUR/GBP and the amount will be deducted from the purchase price.


    90 DAYS RETURN POLICY 

    We want you to be happy with your purchase, and therefore we have a 90 days return policy. All items need to be in the same condition as you received them with labels and tags still attached.

    Your return will be processed within 10 working days from the day at arrival to our distribution center in Denmark.

    Pilgrim Webshop
    Grønlandsvej 8B
    8660 Skanderborg
    Denmark

    We will notify you once we’ve processed your return. Please note that the refund will be transferred to the payment method used for the purchase (credit card/PayPal/gift card, etc.).

    Create your return here


    EXCHANGES

    If you wish to exchange your product; please place a new order on the product you want and make a return of the original product.

    Create your return here


    EXCHANGE AND RETURNS IN STORE

    If you wish to exchange or return your purchase from Pilgrim, you can do so at all of our Danish and Swedish stores (excluding Magasin, Salling and Åhléns).

    If you wish to exchange for another item, you must bring the order confirmation. The item must be unused and in its original packaging. Items purchased in another currency can also be exchanged for other items.

    If you wish to return an item and receive a refund, you must also bring the order confirmation. The item must be unused, in its original packaging and purchased in the country's own currency. We do not refund money for boxes.