Delivery from our warehouse in Denmark normally takes 1-7 business days within Europe. If you place your order before 12 AM UTC +1 on workdays, we will send your order the same day.

To know more, please visit Shipping & Delivery

We offer free shipping for orders above 55 EUR. For orders under that amount we will add a shipping fee of 4-6 EUR - dependend on your shipping country.

We have a 90 days return policy, because we want you to be happy with your purchase. The return fee is 4 EUR, and the amount will be deducted from the purchase price.

Create your return here.

To know more, please visit Returns & Exchange.

Call or email us with your inquiry. If you want to change/cancel your order, we can cancel it as long as it hasn’t left the warehouse, or is locked in our order system. If the order is already locked in our order system or has left the warehouse, please create a new order and return the incorrect order.

Send us an email or chat message with your request. We can cancel the order if it hasn't left the warehouse already.

If you have purchased the product online, please send an email to webshop@pilgrim.net with a picture of the damaged item. 
We are available during business days 8 am to 10 pm (UTC+1). Saturday - Sunday: 9 am to 4 pm (UTC+1).

However, if you bought the product in one of our stores, we kindly ask you to go there with your receipt.

We ship to most countries within Europe + United Kingdom.

We ship to:
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
England
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Netherlands
Northern Ireland
Norway
Poland
Portugal
Romania
Serbia
Scotland
Slovakia
Slovenia
Spain
Sweden
Wales

To know more, please visit Shipping & Delivery.