
FAQ
WHAT IS THE DELIVERY TIME?
WHAT IS THE DELIVERY TIME?
Delivery from our warehouse in Denmark normally takes 1-5 business days within Europe. If you place your order before 12 AM UTC +1 on workdays, we will send your order the same day.
To know more, please visit Shipping & Delivery
HOW MUCH IS THE SHIPPING COST?
HOW MUCH IS THE SHIPPING COST?
We offer free shipping for orders above 40 EUR. For orders under that amount we will add a shipping fee of 4-6 EUR - dependend on your shipping country.
HOW DO I RETURN AN ORDER?
HOW DO I RETURN AN ORDER?
At the moment, we offer free returns on orders placed to Denmark, Sweden, Norway and Germany. You will receive a free return shipping label with your order. We also have a 90 days return policy, because we want you to be happy with your purchase.
To know more, please visit Returns & Exchange.
HOW DO I CHANGE / CANCEL MY ORDER?
HOW DO I CHANGE / CANCEL MY ORDER?
Call or email us with your inquiry. If you need to change / cancel your order, we can cancel the order if it hasn't left the warehouse. If the order has left the warehouse, place a new order and return the wrong order.
I DOUBLE ORDERED! WHAT DO I DO?
I DOUBLE ORDERED! WHAT DO I DO?
Call or email us with your inquiry. We can cancel the order if it hasn't left the warehouse already.
MY PRODUCT IS BROKEN/DAMAGES. WHAT DO I DO?
MY PRODUCT IS BROKEN/DAMAGES. WHAT DO I DO?
Send an email with a picture of the broken item to: webshop@pilgrim.net. If you have any further questions contact our Customer support at+45 63 33 33 33. We are available during business days 9 am to 3 pm (UTC+1).
WHAT COUNTRIES DO YOU SHIP TO?
WHAT COUNTRIES DO YOU SHIP TO?
All countries within Europe.
To know more, please visit Shipping & Delivery.