• CUSTOMER SERVICE

  • HOW CAN WE HELP?

    If you have any questions please fill out the form below, and we will do our best to get back to you within 24 hours.
    You are also welcome to give us a call on +45 63 33 33 33. Opening hours: Monday - Friday: 8-22. Saturday - Sunday: 8-18.

  • FREQUENTLY ASKED QUESTIONS

    Do you have any questions about delivery, your order or anything else? We’ve put together a number of frequently asked questions to help you find the answer you’re looking for. If you can't find the answer to your question, you are of course always welcome to call or write to us.

FAQ

WHAT IS THE DELIVERY TIME?

Delivery from our warehouse in Denmark normally takes 1-5 business days within Europe. If you place your order before 12 AM UTC +1 on workdays, we will send your order the same day.

To know more, please visit Shipping & Delivery

HOW MUCH IS THE SHIPPING COST?

We offer free shipping for orders above 40 EUR. For orders under that amount we will add a shipping fee of 4-6 EUR - dependend on your shipping country.

HOW DO I RETURN AN ORDER?

At the moment, we offer free returns on orders placed to Denmark, Sweden, Norway and Germany. You will receive a free return shipping label with your order. We also have a 90 days return policy, because we want you to be happy with your purchase.

To know more, please visit Returns & Exchange.

HOW DO I CHANGE / CANCEL MY ORDER?

Call or email us with your inquiry. If you need to change / cancel your order, we can cancel the order if it hasn't left the warehouse. If the order has left the warehouse, place a new order and return the wrong order.

I DOUBLE ORDERED! WHAT DO I DO?

Call or email us with your inquiry. We can cancel the order if it hasn't left the warehouse already.

MY PRODUCT IS BROKEN/DAMAGES. WHAT DO I DO?

Send an email with a picture of the broken item to: webshop@pilgrim.net. If you have any further questions contact our Customer support at+45 63 33 33 33.  We are available during business days 9 am to 3 pm (UTC+1).

WHAT COUNTRIES DO YOU SHIP TO?

All countries within Europe.

To know more, please visit Shipping & Delivery.