Free returns in selected countries

At the moment, we offer free returns on orders placed to Denmark, Sweden, Norway and Germany. You will receive a free return shipping label with your order. In other countries, the return fee is 4 EUR/GBP, and the amount will be deducted from the purchase price.

90 days return policy 

We want you to be happy with your purchase, and therefore we have a 90 days return policy. All items need to be in the same condition as you received them with labels and tags still attached.

Your return will be processed within 10 working days from the day at arrival to our distribution center in Denmark.

Pilgrim Webshop
Grønlandsvej 8B
8660 Skanderborg
Denmark

We will notify you once we’ve processed your return. Please note that the refund will be transferred to the payment method used for the purchase (credit card/PayPal/gift card, etc.).

Create your return here

Exchanges

If you wish to exchange your product; please place a new order on the product you want and make a return of the original product.

Create your return here

Returns in store

If you wish to exchange or return your purchase from Pilgrim, you can do so in all our Danish stores (except Magasin and Salling). If you wish to exchange to another item, the exchange tag is sufficient. If you wish to return an item and get your money refunded, you need to bring the order confirmation.